Labels outside Dashboard

Producing a label outside of Zonos Dashboard requires using the right carrier and system, and knowing how to correctly process a Landed Cost guarantee shipment.

Approved systems 

Customers who want to ship in their system must use an approved carrier, an approved shipping system, or 3PL. A certification from Zonos is required to ensure the labels and paperwork comply with our labels and customs documentation specifications.

Zonos charges an additional 1,000 USD annually to ship with UPS, FedEx, or DHL outside Dashboard. Currently, FedEx, UPS, and DHL Express have not been certified to bill at an account level with Zonos.

How Landed Cost guarantee works 

At a high level, two things need to occur for Zonos to pay duties and taxes and for the Landed Cost guarantee to work.

1. Zonos is billed for duties and taxes from the carrier (billed third party)
2. Zonos tax ID is applied to the documentation in required countries

Certified consolidators 

Many carriers support billing duties and taxes third-party, yet the combination of the shipping system and carrier can limit the ability to ship outside Dashboard. For example, UPS, FedEx, and DHL allow for the billing of duties and taxes at a shipment level (time of label creation). However, ShipStation doesn’t support billing the duties and taxes third-party. This means Zonos does not support Landed Cost guarantee for UPS, FedEx, or DHL out of ShipStation.

On the other hand, other shipping providers may have already certified with Zonos, and they can bill duties and taxes to Zonos at an account level. In that case, you could ship out of ShipStation if you used a certified provider and did not also use UPS, FedEx, or DHL.

The following shipping partners have been certified to ship outside the Zonos Dashboard:

• APC
• Asendia
• ePost

The following shipping partners are finalizing their certification to ship outside the Zonos Dashboard:

• BoxC
• DirectLink
• eLogistics
• Landmark
• FB
• Floship
• ShipWizmo
• WW Express

Certified 3PLs 

Depending on your 3PL, the carriers they use, and the shipping software, they may be able to support a Landed Cost guarantee with Zonos. The following 3PLs have been certified with Zonos and are supported:

• Barrett
• Complemar Partners Inc
• Creative Logistic Services
• DVA Express
• FloShip
• GEODIS
• Nice Commerce
• OurServiceWorks (UPS and DHL not supported)
• ShipTheory (UPS not supported)
• ShipVine

Certified shipping systems 

Shipping systems are classified into three tiers based on their ability to support a Landed Cost guarantee. The following table outlines the tiers and the systems that fall into each tier.

• Tier 1: Tier 1 shipping systems have been certified with Zonos and have integrated Zonos Landed Cost calculations into their international label process. All calculations are guaranteed and offered directly in their software. Even if Zonos didn’t provide a guaranteed landed cost in an ecommerce checkout, Tier 1 shipping systems will quote a landed cost and allow you to guarantee the landed cost when you create the label. Tier 1 systems also support billing duties and taxes third-party to Zonos without special configuration.

• Tier 2: Shipping systems that support billing duties and taxes third party to Zonos, but do quote a Zonos Landed Cost guarantee in the system.

• Tier 3: You are limited to only using a certified carrier or a couple of express carriers. The Landed Cost guarantee is unavailable if these systems do not support billing UPS, FedEx, or DHL duties and taxes to Zonos.

How to process a shipment 

Creating an international shipping label is not straightforward and will require configuration or a carefully followed process. The following steps are required to ensure the Landed Cost guarantee is valid.