Shopify FAQs

Yes, you can install the Zonos app on your development store without incurring charges. Choose the subscription plan you want, then when you approve the charges, you'll see a banner saying that you will not actually be charged. If you do not see a banner that states you will not be charged (common if your test store is not a Shopify dev store), reach out to us. We can manually designate your store as a dev store to allow the install charge-free.

To place test orders on your dev store, use Shopify's Bogus Gateway to simulate a real transaction without actually taking payment. These orders will appear live in Dashboard, so be sure to cancel all test orders in Dashboard to avoid charges from Zonos for the orders.

Zonos should work with Recharge, a subscription payments platform that enables businesses to manage recurring payments. However, because Recharge is a third-party app, compatibility is not guaranteed and may require additional configuration.

Typically, Recharge uses the shipping options from Shopify’s shipping settings, so no additional steps beyond the standard Shopify integration are needed. However, if you use Recharge Checkout V1, you will need to take the following steps:

1. In the Recharge dashboard, go to Settings → Shipping.
2. Select Charge shipping.
3. Under the shipping setup dropdown, select Get all rates from Shopify.
4. Select either Ship to all countries or Ship to specific countries, then list the specific countries based on your preference.
5. Under Recurring shipping rates, select Dynamically recalculate rates for future orders.
6. Click Save.

If, during testing, landed costs are sporadically not included in the shipping cost, you can make one of the following modifications:

• Under Recurring shipping rates, switch to Retain original shipping rate for future orders.

  • This retains the landed cost from the original quote for all subsequent subscription renewals.
  • Keep in mind that Zonos calculations are guaranteed for 90 days, or one year with an additional Zonos subscription. Quotes beyond these time frames are no longer guaranteed.
  • To update quotes after they expire, email Recharge and request a regeneration.

• Alternatively, you can choose not to fulfill an order if it fails by turning off the option process order if no shipping rate is found.

  • If an order fails because no rate is returned, you can create a draft order for your customer, which will then fetch current shipping rates again.

Yes, Zonos supports Shopify's native B2B functionality. Landed cost calculations are based on the actual B2B price your wholesale customers pay. For details on how B2B pricing works and its limitations, see B2B pricing.

When a Shopify order contains items shipping from multiple origin locations, Zonos splits the order into separate orders — one for each origin. This replaces the previous split-shipment approach and ensures that landed cost calculations are accurate for each shipment based on its specific origin country.

Each resulting order in Zonos will have its own landed cost quote, tracking, and billing, giving you full visibility into the duty and tax breakdown per origin.

If you use Klaviyo with Shopify to generate customer discount codes and manage abandoned cart recovery, Zonos will be unable to integrate with the discount codes created by Klayvio. This is because the offer codes are created within the Shopify API in a way we are unable to access.

If you have a lot of codes, you can do an export and we can then upload them manually, depending on how often you are creating these. If there are only a few, you can manually add them within Dashboard.