After creating custom shipping options or connecting carriers, it's important to make sure your shipping is being displayed as intended before being used in production or going live on your website. Testing your shipping helps to ensure your customers in each country are seeing the rules, carriers, and service levels that you want them to see at checkout. Calculating rates correctly helps to ensure your landed cost and shipping quotes are accurate.
Common problems with shipping rating and their solutions:
Enabled shipping options are not showing up in the checkout
Check to see if you have any shipping buffers set up that might conflict with your shipping options and disable them.
Check to see what zone you enabled or created your service level and/or custom shipping option in. When you create your custom shipping you do it in a zone, so it will only show up for shipping addresses that are in a country in the zone you created it for. For service levels, you enable them per zone, so check that the correct service level is enabled for a particular zone.
Enabled shipping options are charging the wrong amount in the checkout
Check to see if you have any shipping buffers set up that might change/add costs to your shipping prices and disable them.
Disable other service levels/options so that only my chosen service level or custom rule option shows up
Go to Settings -> Shipment rates -> Shipping zones
Select the zone in which you're testing.
Scroll down to Enabled service levels and deselect all service levels except the one you want to appear at checkout for this zone.
If it's a custom shipping option that you want to appear, ensure the rule is created in this zone and deselect all enabled service levels.
Test shipping
Test shipping rates
Troubleshoot common shipping rating problems.After creating custom shipping options or connecting carriers, it's important to make sure your shipping is being displayed as intended before being used in production or going live on your website. Testing your shipping helps to ensure your customers in each country are seeing the rules, carriers, and service levels that you want them to see at checkout. Calculating rates correctly helps to ensure your landed cost and shipping quotes are accurate.
Troubleshooting shipping
Common problems with shipping rating and their solutions:
Enabled shipping options are not showing up in the checkout
Enabled shipping options are charging the wrong amount in the checkout
Disable other service levels/options so that only my chosen service level or custom rule option shows up
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