Which fees are Zonos fees, and which are not
Zonos charges one fee per shipment. On your invoice it is called Clearance fee. That is the only fee on your invoice that Zonos charges.
Depending on where you ship, you may also see other fees on the same invoice, such as:
- Postal Clearance fee — charged by the post that handles the parcel in the destination country. Canada Post's Postal Clearance fee is typically 9.95 CAD.
- PDDP surcharge — charged per shipment on the EU destinations listed below.
| Destination↕ | PDDP surcharge per shipment↕ |
|---|---|
| Germany | 0.50 EUR when the order total is 150 EUR or less 2 EUR when the order total is above 150 EUR |
| Denmark | 10 DKK (about 1.52 USD), or 180 DKK (about 27.42 USD) when the shipment data contains an error |
| Sweden | 10 SEK |
These are not Zonos fees. They are assessed by the destination country or the post handling the parcel there, and which ones apply depends on where you are shipping. The amounts above are the rates currently posted by those entities, who can change them at any time, so use them as a guide rather than a quote.
Clearance fee is the Zonos fee. A Postal Clearance fee belongs to the destination post, and each post sets its own.
For which destinations your Verified Account supports, see What you can do with your Verified Account.
Delinquent payments
If you have an expired or invalid credit card connected to your Dashboard account and you have shipped parcels on your account, you will receive an email notifying you that you must pay duties and clearance fees. The email will provide a link where you can securely complete your payment. When you pay the outstanding invoice, your payment method will be saved to your account and auto-charged when future invoices are due.
If you do not pay outstanding invoices, your Account key will be deactivated, and you will not be able to ship with Australia Post to the U.S. until you have paid the outstanding duty bill.
View, download, and filter invoices
To view your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
To export a CSV of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Generate report in the top right of the page.
To export a PDF of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Invoice PDF in the top right of the page.
- Find the invoice in your Downloads folder.
Note: PDF invoices currently display only the total invoice amount, not a breakdown by shipment. Improvements are on the way.
To view any pending shipments that have not been invoiced:
- Go to Dashboard → Invoices.
- Click Generate pending shipments report in the top right to export a CSV of shipments that have not been invoiced.
To filter invoices, toggle between statuses (Paid, Open, Past due, and Void) and apply additional filters by total amount and date.
Breakdown of invoice summary report
The table below explains the fields found in your invoice summary report.
| Field↕ | Definition↕ |
|---|---|
| Tracking Number | The Australia Post tracking number for the shipment. |
| Batch Date | The date the shipment was invoiced duty. |
| Currency | The currency used for the transaction, based on ISO 4217 codes (for example, AUD). |
| Duty | The duty amount collected on the shipment. |
| Clearance Fee | The Zonos fee for customs clearance services. A similarly named Postal Clearance fee, charged by the destination post, is not a Zonos fee. |
| Total | The total amount billed for this shipment, including duty and clearance fees. |
| Memo | Additional notes or internal references related to the invoice entry. (Optional) |
| Invoice ID | Unique ID associated with the invoice. |
| Invoice Date | The date you are invoiced. |
| Batch Date | The date the shipment data was received from the post. |
Transaction type: ORDER | A new order. |
Transaction type: ORDER_CANCEL | An order was canceled. |
Transaction type: CHARGE | A charge was applied to an order. |
Transaction type: CREDIT | A credit was applied to an order. |
Transaction type: INVOICE_REFUND | An entire invoice was refunded. |
| Shipment Details | Link to the shipment details in Zonos Dashboard. |
Billing and payments
As a qualified party with CBP, Zonos will invoice you directly to collect duties and its clearance fee for U.S.-bound postal shipments valued under $2,500 USD.
Zonos also invoices you for DDP shipments to other destinations your Verified Account supports, including Canada, the UK, and select EU countries. See What you can do with your Verified Account for the current destination list.
Zonos will invoice you once we receive shipment data from Australia Post. As a result, there may be a delay between the time you ship a package and when you receive an invoice. Once an invoice is generated, your payment method on file will be charged within 24 hours.