Connect your FedEx account to Zonos using the FedEx Compatible Solutions
Program (REST) integration with multi-factor authentication.
Easily connect your FedEx account with a secure, verified sign-in through Zonos Dashboard. Our integration with FedEx uses their REST API to pull your live shipping rates so you get the most accurate shipping and landed cost calculations.
Already have a FedEx account connected? Click the Disconnect button in the Disconnect Carrier section of your existing FedEx account and re-connect using the steps below. All of your FedEx configuration will be preserved — your account will simply be reconnected using the new REST APIs.
Access to the email or phone number associated with your FedEx account (for PIN-based verification), or a FedEx invoice from the last 90 days (for invoice verification)
1
Enter account information
Navigate to Settings > Rates > Carrier Accounts in the Zonos Dashboard.
Click Connect next to FedEx.
Fill in the following required fields:
Field↕
Description↕
Account number
Your FedEx account number
First name
First name on your FedEx account
Last name
Last name on your FedEx account
Phone
Phone number associated with your account
Email
Email address associated with your account
Enter your shipping address. If your contact address is the same, check "Contact address is same as shipping address". Otherwise, uncheck it and enter a separate contact address.
Review and accept the FedEx licensing agreement:
Click the "FedEx licensing agreement" button to read the full agreement.
After reviewing, check the box to confirm you agree to the Zonos terms of service and FedEx licensing agreement.
Click Next to proceed to verification.
2
Choose a verification method
FedEx requires multi-factor authentication (MFA) to verify account ownership. Select one of the following methods:
Method↕
How it works↕
Email PIN
A PIN is sent to the email associated with your FedEx account.
SMS PIN
A PIN is sent via text message to the phone number on your FedEx account.
Phone call PIN
You receive a phone call with a PIN to the number on your FedEx account.
Invoice verification
Verify using details from a FedEx invoice received within the last 90 days.
Request MFA bypass via FedEx tech support
Call FedEx tech support at 877-339-2774 and specifically request an MFA bypass for your account number. They will verify your account on your behalf and skip PIN generation. Once they have completed the bypass, select this option and click Next.
Select your preferred method and click Next.
3
Complete verification
What you see next depends on the verification method you chose.
If you are unable to complete MFA verification using the methods above, call FedEx tech support at 877-339-2774 and specifically request an MFA bypass for your account number. Do not just report that you cannot log in — you must ask for an MFA bypass. They will verify your account on your behalf and skip PIN generation. Once they confirm the bypass is complete, select "I have requested an MFA bypass from FedEx tech support" and click Next.
Note: The MFA bypass only applies to the verification step. Address validation in step 1 cannot be bypassed.
4
Start using your FedEx rates
Now that you have your FedEx account connected, do the following to begin using your live FedEx rates for shipping quotes:
Create shipping zones - Shipping zones allow you to have different service levels, rules, and shipping rates for different countries or groups of countries. There is no limit to how many shipping zones you can create.
Enable FedEx service levels - Enabling service levels in the zones that you want to use them in allows you to offer different service levels to different zones.
Test your shipping - Test your shipping to make sure everything is working properly and being displayed as intended before being used in production or going live on your website.
If you encounter an error during the MFA verification step, a banner will appear suggesting you contact FedEx tech support. To resolve:
Call FedEx tech support at 877-339-2774 and specifically request an MFA bypass for your account number. Do not just report a login issue — you must ask for an MFA bypass.
Once they confirm the bypass is complete, select "I have requested an MFA bypass from FedEx tech support" from the verification method list and click Next.
Note: The MFA bypass only applies to the verification step. Issues with address validation in step 1 cannot be bypassed through tech support.
MFA session expired
MFA sessions have a limited time window. If your session expires, you will be returned to the verification method selection screen. Simply select a method and try again.
PIN not received
Email PIN: Check your spam/junk folder. Ensure the email on your FedEx account is correct.
SMS PIN: Ensure the phone number on your FedEx account can receive text messages.
Phone call PIN: Make sure you are available to answer the call at the number on your account.
If none of the above work, try using Invoice verification or contact FedEx tech support at 877-339-2774 as an alternative.
Account connection
Connect your FedEx account
Connect your FedEx account to Zonos using the FedEx Compatible Solutions Program (REST) integration with multi-factor authentication.
Easily connect your FedEx account with a secure, verified sign-in through Zonos Dashboard. Our integration with FedEx uses their REST API to pull your live shipping rates so you get the most accurate shipping and landed cost calculations.
Prerequisites
Before you begin, make sure you have:
Enter account information
Choose a verification method
FedEx requires multi-factor authentication (MFA) to verify account ownership. Select one of the following methods:
Select your preferred method and click Next.
Complete verification
What you see next depends on the verification method you chose.
PIN verification (Email, SMS, or Phone call)
Invoice verification
Enter the following details from a recent FedEx invoice (received within the last 90 days):
USD)Click Verify to complete the connection.
FedEx tech support (MFA bypass)
If you are unable to complete MFA verification using the methods above, call FedEx tech support at 877-339-2774 and specifically request an MFA bypass for your account number. Do not just report that you cannot log in — you must ask for an MFA bypass. They will verify your account on your behalf and skip PIN generation. Once they confirm the bypass is complete, select "I have requested an MFA bypass from FedEx tech support" and click Next.
Start using your FedEx rates
Now that you have your FedEx account connected, do the following to begin using your live FedEx rates for shipping quotes:
Edit your FedEx account
After your account is connected, you can update your FedEx account number at any time:
Troubleshooting
MFA verification failed
If you encounter an error during the MFA verification step, a banner will appear suggesting you contact FedEx tech support. To resolve:
MFA session expired
MFA sessions have a limited time window. If your session expires, you will be returned to the verification method selection screen. Simply select a method and try again.
PIN not received
If none of the above work, try using Invoice verification or contact FedEx tech support at 877-339-2774 as an alternative.
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